Website Policies, Terms and Conditions

This policies on this page are subject to continuous change, and we are not responsible for notifying you of any applicable changes. Please visit this page often to note changes in our policies.

Any questions about the policies on this page can be made to:

Great Lakes Orthodontics, Ltd.
200 Cooper Avenue
Tonawanda, NY 14150
(716) 871-1161

Website Information

This website is for the sole use of our existing customers. It allows the ability to make online payments, track current orders, view past orders, manage account information and to communicate with Great Lakes Orthodontics's customer service. This website does not directly receive online orders, or digital orthodontic case submission. Please visit our main website at www.greatlakesortho.com for those types of requests.

Order, Return, Refunds, and Shipping Policies

The my.greatlakesortho.com does not directly process orders. If your account has credit terms, you may pay your account balance through this website. The Order, Return Refund, and Shipping policies from your initial order remain in effect. To view these policies again, please visit the page below:

http://www.greatlakesortho.com/ordering-policies/

Privacy Policy

This notice is to inform you about the policies for collection and use of personally identifiable information on the my.greatlakesortho.com web site. Sites which are linked to this site may have different policies. Please review the privacy policy notices of the respective sites for third-party compliance.

This website collects information from existing customers for the purpose of facilitating online payments and order tracking. We use the information we collect from you to allow you to participate in the site activities for which the information is collected.

We do not share your personal information provided by you with any parties outside of greatlakesortho.com, except to the extent necessary to allow you to participate in site activities. We do not rent or sell mailing lists of site visitors to any third party. No personal information collected on this site is shared with third parties, except that information may be shared with those with whom we contract to carry out the internal operations of the site. These contractors have agreed with us to use personal information of site visitors only for the purposes of carrying out these operations.

Information Security

This website uses 128-bit SSL technology to secure data between your web browser and the my.greatlakesortho.com website. This is the recommended level of security by the Payment Card Industry (PCI). Great Lakes does not store or process any payment information directly through it's servers. Online payments are processed through a third-party payment gateway account provided by Authorize.Net. All payment information, including credit card numbers and bank account information is stored via the Authorize.Net Customer Information Manager (CIM) service.

Authorize.Net (hereby "CyberSource") information security statement:
CyberSource is committed to privacy and security. CyberSource is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") as a Level 1 service provider. CyberSource has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry's most stringent security standard. Examples of CyberSource's security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from CyberSource Customers; restricting access to personally identifiable information; and, periodic security audits by third party security experts.